At Translators.co we are aware that the security of your private information is a matter of concern and that you have the right to know how the information you provide us via email will be used (contact(@)traductores.co) or through our website: https://traductores.co.
For these reasons we want you to know what data we keep and what we delete.
With this privacy statement we want you to know the security measures we take to safeguard the information you provide us, regardless of whether it is financial, academic, business, professional or personal.
In Traductores.co we treat the personal data provided by our clients, potential clients and users of Traductores.co in general, solely for the purpose and in the manner detailed in this Privacy Statement and in accordance with the regulations of the Republic of Colombia in Personal Data Protection matter.
Data Collection
To access the Translators.co website you do not need to reveal personal data. It will not be an essential condition that you provide us with personal information to visit and consult Translators.co, except when it is necessary to provide you with a service that you request.
When using this website, we store data on our virtual servers (cloud) for various security-related purposes.
This data may include the name of your internet service provider, the website you used to connect with Traductores.co and your IP address.
These data could possibly give rise to your identification but Translators.co does not use them for this. We use the data from time to time for statistical purposes, but we maintain the anonymity of each individual user so that the individual cannot be identified.
In the cases in which you give us consent to provide your personal data to third parties in order to provide you with a service that you have requested and we cannot provide you (for example, translation into a language that we do not handle) or for other purposes for which we you have given authorization, we rely on technical and organizational means to ensure that the applicable regulations regarding the security of your data are complied with.
Translators.co will make every effort to keep your information stored in encrypted form and will not perform any kind of treatment on it. However, Traductores.co will not be responsible for the loss of data that may be due to fortuitous events or force majeure, nor in cases of attacks caused by cybercrime.
Collection and Processing of Personal Data
Personal data is collected only if you are willing to provide it, i.e. as part of the quote request process and through quote request forms or sending emails, when sending us a request for the provision of certain services or official or unofficial translation requests, making an inquiry to us, or in similar situations where you have chosen to share this information with us.
Our databases are maintained in a private, encrypted repository in the cloud, stored by third party data processors and servers in the United States of America and Europe, who act on our behalf and are responsible to us.
Translators.co will not disclose your personal data for use by third parties, unless we have obtained your authorization or when required by law.
Translators.co will maintain control and assume responsibility for the use of the personal data that you disclose to us. Some of this data may be stored or processed on computers or servers located in other jurisdictions, such as the United States of America and Europe, whose data protection legislation may differ from that of your jurisdiction. In this case, we will ensure that due protections are established to require that the data processor of that country apply data protections that are equivalent to those that apply in Colombia.
Purposes of Use
The data we collect will only be used to provide you with the requested services, or for other purposes for which you have given us your consent, unless otherwise provided by law.
Data retention
We only retain personal data for the time necessary to provide you with a service that you have requested or for which you have given us authorization when the possibility of further orders is reasonably presumed, in which case it may be stored with the appropriate security conditions for a period up to two years.
Use of Cookies
In certain cases we may use cookies so that we can improve the efficiency of your particular use of Traductores.co (website load and response time).
Cookies are identifiers that our web server can send to your web browser to identify the device you are using during the session. Most computers are configured so that they accept the use of cookies automatically, however you can at any time disable the storage of cookies or set your browser to notify you before the cookie is stored in your browser.
Contents
All content uploaded or stored by you in Traductores.co must contain the corresponding intellectual or personal property declaration. If such declaration is not obtained from you, Traductores.co may consider said content to be in the public domain until it is set the opposite.
It will be the responsibility of the user of our website to upload content, respect copyright, intellectual property, industrial, ethical and good customs and comply with the legislation that protects those rights.
Applicable law and competent jurisdiction
The applicable legislation and the competent jurisdiction will be that of the Republic of Colombia.
Inquiries
If you have questions or suggestions about this Privacy Policy, you can contact us through our contact form or by writing to contacto(@)traductores.co.
